Sam’s Floors & Remodeling (“we,” “us,” “our,” or “Company”) respects your privacy and is committed to protecting the personal information you provide to us through our website, forms, phone calls, text messages, and other communication channels.
This Privacy Policy explains how we collect, use, disclose, and protect your information, including information provided when you choose to receive SMS/text messages from Sam’s Floors & Remodeling.
1. Information We Collect
We may collect information that you voluntarily provide to us, including:
- Name
- Phone number
- Email address
- Property or project address
- Flooring or remodeling project details
- Service preferences
- Appointment or estimate information
- Information submitted through website forms
- Communications you have with our team by phone, SMS, email, or other channels
We may also automatically collect limited technical information when you visit our website, such as browser type, device information, IP address, and website usage information.
2. How We Use Your Information
We may use your information to:
- Respond to inquiries and requests
- Provide flooring supplies and flooring services
- Schedule estimates, consultations, installations, and appointments
- Communicate with you about your project
- Send appointment confirmations and reminders
- Provide customer service
- Respond to questions and requests
- Send SMS/text messages when you have provided appropriate consent
- Improve our website, services, and customer experience
- Maintain business and customer records
- Comply with applicable legal and regulatory requirements
3. SMS/Text Messaging
If you voluntarily provide your mobile phone number and opt in to receive SMS/text messages from Sam’s Floors & Remodeling, you may receive messages related to your inquiries, estimates, appointments, services, project communications, reminders, or other communications for which you have provided consent.
Message frequency may vary.
Message and data rates may apply depending on your mobile carrier and plan.
You can opt out of SMS messages at any time by replying STOP to a message from us. After you send STOP, you may receive a confirmation message confirming that you have been unsubscribed.
For help with SMS messages, reply HELP or contact us using the contact information provided on our website.
You are not required to agree to receive SMS messages as a condition of purchasing goods or services.
4. SMS Consent
SMS consent is obtained through an affirmative opt-in process. By providing your mobile phone number and selecting the applicable SMS consent option, you authorize Sam’s Floors & Remodeling to send text messages to the number provided for the purposes described at the time of consent.
Consent is not implied merely because you provide your phone number for another purpose.
You may withdraw your SMS consent at any time by replying STOP.
5. Mobile Information and SMS Consent Data
Mobile opt-in data and consent information will not be shared with any third party for marketing or promotional purposes.
We do not sell, rent, or trade your mobile phone number or SMS consent information to third parties for their own marketing purposes.
Information may be disclosed to service providers that assist us with business operations, communications, scheduling, technology, or SMS delivery when necessary to provide services on our behalf.
These service providers may use information only as necessary to perform the services for which they have been engaged and subject to applicable contractual and legal requirements.
6. Information Sharing
We may share information when reasonably necessary to:
- Provide requested services
- Process appointments or project requests
- Operate our website and business systems
- Send requested communications
- Work with service providers that support our business operations
- Comply with applicable laws, regulations, legal processes, or governmental requests
- Protect the rights, property, safety, and security of our Company, customers, employees, or others
We do not sell customer personal information.
7. Cookies and Website Technologies
Our website may use cookies and similar technologies to help operate the website, understand website traffic, improve functionality, and enhance the user experience.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
8. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
9. Third-Party Services
Our website may use third-party services for functions such as website hosting, analytics, appointment scheduling, communications, payment processing, advertising, or SMS delivery.
Those third parties may process information according to their own privacy policies and applicable agreements.
10. Children’s Privacy
Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 through our website.
11. Your Choices
You may contact us to request information about the personal information we maintain about you or to request correction of inaccurate information, subject to applicable law.
For SMS communications, you may opt out at any time by replying STOP.
For assistance with SMS communications, reply HELP.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or legal requirements.
When changes are made, we will update the Effective Date shown at the top of this Privacy Policy.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact:
Sam’s Floors & Remodeling
Phone: 770-310-2885
Email: samsfloorsandremodeling@gmail.com
Website: samsfloorsandremodeling.com
By using our website or providing information to us, you acknowledge that you have read and understood this Privacy Policy.
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